Return and Refund Policy
30-Day Return Policy
At London Elegance, we hope you love our products as much as we do. However, if you are not completely satisfied with your purchase, we offer a 30-day return window. Please be aware that items marked as resale, clearance, final chance, or final sale are not eligible for returns. Below, you will find the details of our return and refund policy:
Important Reminder: Retain the original packaging until you are certain the item fits your space. Returns without the original packaging will not be accepted.
Cancellation Policy
You are entitled to request a full refund after placing an order, as long as the request is made before the item is shipped.
Important Reminder:
If you cancel the order while the product is already in transit, we will attempt to stop the delivery. However, if the cancellation cannot be processed in time, a handling fee will be charged. Should the delivery not be canceled in time, you can refuse the package upon its arrival (please do not open it if you decide not to keep it). In this case, a processing fee will apply.
Return Policy
To initiate a return, please contact us at Support@London-Elegance.com and provide proof of purchase. We will assist you through the return process.
You can return products under the following conditions:
- The return must be made within 30 days of the purchase date.
- Currently, returns are only available for orders shipped within the continental United Kingdom.
- All items must be returned with their original packaging, including spare parts kits and instruction manuals.
- London Elegance reserves the right to decline a return if the product does not comply with our return policy standards.
Important Note: While no restocking fee is applied to the first return on an order, a 25% restocking fee will be charged for any subsequent returns related to the same order.
Shipping Issues
If your package is lost or damaged during shipping, contact us immediately at Support@London-Elegance.com, and we will work with you to resolve the issue as quickly as possible.
Refund Policy
Once your returned item has been received, we will notify you by email and process a refund to the original payment method used at checkout. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.
If you do not see the refund within this time frame, please reach out to your bank or payment provider first. If the issue persists, feel free to contact us at:
Phone: +44 (20) 37699810
Email: Support@London-Elegance.com
Address: Hemelvuur 11, De Meern 3454SP, Utrecht