Return and Refund Policy
If, for any reason, you are not satisfied with your order, please contact us. At London Elegance, we do everything possible to ensure our customers are completely satisfied with the product they purchased.
Here are some frequently asked questions about our return policy:
What is the return period?
You can return a product within 30 days of receiving it from our supplier.
What are the conditions?
Products ordered in error can be returned if they are unused and in their original packaging. Customized products, such as made-to-measure items, cannot be returned.
How long does it take to receive my refund?
A full refund will be made through the original payment method once we have received, inspected, and confirmed that the products are unopened. All customers must contact us after returning the package and provide us with the tracking details so that we can process the refund.
Most financial institutions take an average of 3-5 business days to process the refund.
Do I have to pay for return shipping?
Yes, all customers are responsible for return shipping costs. We recommend sending your return with a tracking option, as we cannot be held responsible for lost returns.
Can I return my product without contacting you?
You must contact us before sending the return, as the return address may differ from the address your original order was shipped from.
How can I contact you?
You can contact us by email at support@london-elegance.com or by filling out the form below. The London Elegance team works seven days a week, 24 hours a day. We always guarantee a response within 24 hours and are happy to assist you!
My order is damaged, what should I do?
For quick processing, you can attach a photo showing the poor quality or the damaged part of the item. The best photos are taken on a flat surface where the logo and defect are clearly visible. This information will be used to assist you with your order and to prevent errors in the future.
If you received a damaged or defective product, please contact us within 14 days of receipt.
Sometimes, you might not be satisfied with your order. At London Elegance, we want to ensure you are fully satisfied with your purchase. That’s why we offer a return policy to put your mind at ease. Below, you will find the details of our return policy.
If you wish to cancel your order immediately after payment, please do so within an hour, as orders are processed within a maximum of two hours.
General conditions for returns:
- Returns are accepted within 30 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- Liquids, such as certain beauty products, must not be opened or used.
- Make sure to include the original receipt or purchase invoice.
Return
Are you not satisfied with your order or did you order the wrong size? No problem! You can return or exchange your order within 30 days of receipt.
Returning in 4 easy steps
- Send an email to Support@ london-elegance.com to request a return form. Carefully read the terms on the form before returning the product to our sorting center.
- Complete the return form.
- Send your order along with the completed return form to the provided address. Please note that you are responsible for return shipping costs. Ensure that the package has a tracking number.
- Once we have received the package, we will refund the purchase amount to your bank account within 5 days.
Exchanging in 4 easy steps (in case of size issues)
- Send an email to Support@ london-elegance.com and include your order number and the desired new size. You will then receive an exchange form.
- Complete the exchange form.
- Send your order along with the completed exchange form to the provided address. Ensure that the package has a tracking number.
- Once the package is received, we will send you the correct size at no additional cost.
Exchanging in 4 easy steps (for defective products)
- Send an email to Support@ london-elegance.com and attach photos or a short video of the defective product. Briefly describe the problem.
- Our team will validate the product upon receipt of the photos/videos.
- If validated successfully, our team will send you a replacement product free of charge.
- Our customer service team will provide you with tracking information for the replacement shipment so you can monitor its status.
If you have any questions, please feel free to contact us via email at Support@london-elegance.com.
Our return address: Name: Lane 1177, Jianlan Road, Meixu Street Dayone Warehouse, Yinzhou Qu
Country: China
Province: Zhe Jiang Sheng
City: Ningbo Shi
Postal code: 315000
IMPORTANT NOTICE: Before returning products to the return address, you must complete the return form and include it with the package. Contact our customer service via email at Support@london-elegance.com to obtain the return form.