WARRANTY AND RETURNS
If for any reason you are not satisfied with your order, please contact us. At London Elegance we are committed to ensuring that our customers are 100% satisfied with the product purchased from us.
Here are some frequently asked questions about our return policy:
1. What is the return period?
You may return a product within 30 days from the moment you received it from our supplier.
2. What are the conditions?
- Products ordered in error can be returned if they have not been used and are in the original packaging.
- Custom-ordered products, such as custom-made products, cannot be returned.
3. How long does it take to get a refund?
A full refund will be made via the original payment method as soon as we receive, check and confirm that the products have not been opened. All customers should contact us after returning the package and provide us with the tracking information so that we can process the refund.
Most financial institutions take an average of 3-5 business days to process your refund.
4. Do I have to pay for the return?
Yes, all customers are responsible for the return shipping costs. We recommend that you send your return with a tracking option, as we cannot take responsibility for lost returns.
5. Can I return my product without contacting you?
You must contact us before sending the return, as the return address may differ from the address from which your original order originated.
6. How can I contact you?
You can contact us by email at Support@london-elegance.com or by filling out the form below. The London Elegance team works seven days a week, 24 hours a day. We always guarantee a response within 24 hours and are happy to help you!
7. My order is damaged, what should I do?
For quick processing, please attach a photo showing the poor quality or damaged part of the item. The best photos are taken on a flat surface where the mark and defect are clearly visible. We will use this information to help you with your order and to prevent mistakes in the future.
If you have received a damaged or defective product, please contact us within 14 days of receipt.
It sometimes happens that you are not satisfied with your order. At London Elegance we want to ensure that you are completely satisfied with your purchase. That is why we offer a return policy to satisfy your concerns. Below you will find the details of our return policy.
If you wish to cancel your order immediately after payment, please do so within one hour, as orders are processed within a maximum of two hours.
General conditions for returns:
- Returns are accepted within 30 days of receipt of the product.
- The product must be unused, undamaged and in its original packaging.
- Liquids, like some beauty products, must not be opened or used.
- Please make sure to enclose the original receipt or purchase invoice.
Return procedure in 4 easy steps:
Step 1: Contact our customer service department by e-mail at support@london-elegance.com. Our operators will send you a return form. Read the conditions on the return form carefully before returning the product.
Step 2: Fill in the return form completely.
Step 3: Send your order to the following address: Name: Lane 1177, Jianlan Road, Meixu Street Dayone Warehouse, YinzhouQu
Country: China
Province: Zhe Jiang Sheng
City: Ningbo Shi
Zip code:315000
Please make sure you provide the package with a tracking code and pay the shipping and delivery costs. You are responsible for returning the product safely and undamaged.
Step 4: Refund of the purchase amount. As soon as we receive the package in good condition, we will refund the purchase amount within 7 working days to your bank account.
If you have any questions about our return policy or return procedure, please do not hesitate to contact our customer service at Support@london-elegance.com. We are ready to help you and improve your experience with London Elegance.